If you have any questions, comments, concerns, or complaints about privacy and our handling of your personal information, please contact us at
We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your personal information and are happy to respond to your questions and comments.
If you have completed the above process and we have been unable to resolve your concern, you may file a complaint with the federal Privacy Commissioner of Canada or the appropriate provincial privacy officer. For more information, please go to www.priv.gc.ca.
We obtain consent from customers for the collection, use, or disclosure of their personal information, except where the law provides an exemption.
We may obtain express consent for the collection, use, or disclosure of personal information or we may determine that consent has been implied by the circumstances.
Express consent is a specific authorization given by the customer to Ottawa Driving School, either orally or in writing. Implied consent is one in which Ottawa Driving School has not received a specific authorization, but the circumstances allow us to collect, use or disclose personal information.
Express written consent includes a client:
• Providing a letter, application form or other document authorizing Ottawa Driving School to collect and use necessary personal information.
• Providing an authorization electronically (through a computer) authorizing Ottawa Driving School to collect and use necessary personal information.
Express oral consent can be given in person or over the telephone. We will often seek express consent at the onset of a new business relationship. However, we may determine that by seeking service or products through Ottawa Driving School, consent has been implied for us to collect, use and disclose personal information in a reasonable manner.
Subject to legal exceptions, consent may be withdrawn at any time. We generally require such withdrawal to be in writing. There may be serious consequences to failing to provide or withdrawing consent, such as Ottawa Driving School’s inability to provide service.
Depending on whether a new purpose is identified during the course of dealing with a client’s personal information, we may choose to seek a new consent. We do not consider a regular updating of information in a client’s file to be a new purpose and, therefore, we will not seek a new consent for this purpose.
Exceptions – There are circumstances in which we are not required to obtain an individual’s consent or explain purposes for the collection, use, or disclosure of their personal information. These include but are not limited to:
Ottawa Driving School collects, stores, and uses information about you for the following reasons:
The personal information we collect will be limited to that which is necessary for the purposes we have identified.
We collect the following types of customer information about you or relating to your driver training experience for the purposes set out above:
Personal information will not be used or disclosed for purposes other than for which it was collected, except with the consent of the individual or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.